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    Home / Privacy policy

    Privacy policy

    We are Dalia Coffee, officially acting under an enterpreneur name Ing. Martina Heliová.

    We operate an e-shop on the website www.daliacoffee.cz

    To provide our services, sell goods and operate our website, we process some personal data.

    The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR")

    I. Processing of personal data

     A. Processing of personal data when using the contact form

    If you enquire about our products and services, we will work with the contact details you provide, mainly via the enquiry form. These are: name and surname, telephone, e-mail.

    For what reason?

    We will contact you using those details to make further arrangements for goods and services.

    On what legal basis?

    This is processing on the basis of Article 6, paragraph 1 , letter b) of the GDPR - contract negotiation or pre-contractual measures at your request.

    How long will we process personal data?

    Unless we establish further cooperation, we will process your data for a maximum of 3 years from our last communication.

     B. Processing of personal data in case of purchase

    If you make a purchase with us, we will work with the data you fill in. These are mainly billing data: name, surname, address, telephone and e-mail.

    For what reason?

    We need to process personal data to fulfil our contract - to deliver our goods or services to you. We will also communicate with you via your contact details about the status of your order, or about complaints or queries you may have.

    We will also process personal data to fulfil our obligations under the law (mainly for accounting and tax purposes, or to deal with complaints and other matters).

    On what legal basis do we process personal data?

    The processing is based on Article 6, paragraph 1, letter b) GDPR - performance of a contract and Article 6, paragraph 1, letter c) GDPR - performance of our legal obligation.

    How long will we process personal data?

    For the duration of the performance of our service and thereafter for a period of 3 years from the last time such service was provided or goods were delivered.

     C. Newsletters (commercial communications)

    If you are a purchasing customer and you have not opted out at the time of purchase, we will use your email address to send you our newsletter.

     
    On what legal basis?

    The provisions of Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services, allow us to do so, unless you have prohibited us from doing so at the time of purchase.

    How long will we process personal data?

    3 years from your last purchase. You can unsubscribe at any time by email or contact us at prazirna@daliacoffee.cz

    II. Who gets access to the data?

    Your data will stay with us. However, we do have some companies or other persons working for us who get access to the data because they help us run our e-shop. These are:

    • the operator of the Shoptet e-shop platform (Shoptet a.s., with registered office at Dvořeckého 628/8, Břevnov, 169 00, Prague 6, company ID 289 35 675, registered with the Municipal Court in Prague, section B, insert 25 395)
    • companies involved in the dispatch of goods (GLS, PPL, Česká pošta, Zásilkovna)
    • companies involved in the dispatch of payments (GoPay)
    • e-mailing service provider (SendPulse, LeadHub)

    We process personal data only within the European Union.

     

    III. What else you should know

    We do not have a designated data protection officer.

    Our company does not make decisions based on automated processing or profiling.

    If you have any questions about your personal data, please contact us at prazirna@daliacoffee.cz or call +420 739 522 220

     

    IV. Cookies policy

    Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website. Cookies are then sent back to the website or another website that recognises them on each subsequent visit.

    Cookies perform a variety of tasks, such as allowing you to navigate between websites efficiently, remembering your preferences and generally improving the user experience. They can also ensure that the advertisements displayed online are better tailored to your personality and interests.

    We use the following cookies on the website:

    • Necessary cookies: these are required for the operation of the website, for example, to allow you to log into secure areas of the site and other basic functionality of the site. This category of cookies cannot be disabled.
    • Analytical/statistical cookies: these cookies allow us, for example, to recognise and track the number of visitors and monitor how our visitors use the website. They help us to improve the way the site works, for example by enabling users to easily find what they are looking for. We only run these files with your prior consent.
    • Advertising cookies: these are used to track preferences and allow you to see advertising and other content that best matches your interests and online behaviour. We only run these cookies with your prior consent.

    Please note that third parties (including, for example, external service providers) may also use cookies and/or access data collected by cookies on the website.

    Further information about cookies and a current list of cookies can be found via the individual web browsers, most often under Developer Tools.

    Consent can be expressed via a check box contained in the so-called cookie bar. You can subsequently refuse cookies in your browser settings or set your browser to use only some of them.

    For more information on the management of cookies in individual browsers, please see the following links:

    Microsoft Edge - https://docs.microsoft.com/cs-cz/sccm/compliance/deploy-use/browser-profiles

     

    V. Your rights in relation to the processing of personal data

    The GDPR gives you, among other things, the right to contact us and ask for information about what personal data we process, to request access to this data and have it updated or corrected, or to request a restriction on processing, you can request a copy of the personal data we process, request that we delete your personal data in certain situations, and in certain cases you have the right to data portability. You can object to processing on the basis of legitimate interest.

    If you believe that we are not handling your data correctly, you have the right to lodge a complaint with the Data Protection Authority or take your claims to court.

    These terms and conditions are effective from 1.1.2022